Frequently Asked Questions

We've covered everything we're commonly asked below. Can't find your answer? Contact us — we're always happy to help.

About Urban Pear

Who is Urban Pear?

Urban Pear is a Canadian home goods brand dedicated to thoughtfully sourced, high-quality products for the home — including certified organic cotton bedding, fine tableware, and Italian-made cookware. We believe that the things you bring into your home should be worth believing in: beautifully made, responsibly sourced, and built to last.

Where are you based?

We're a Canadian brand shipping from within Canada.

Are you a sustainable brand?

Sustainability is at the heart of everything we do. We prioritize certified organic materials, responsible manufacturing, and suppliers who share our values. We're also a proud partner of the Water for Homes non-profit — a portion of every purchase helps bring clean water to communities in need.

What is the Water for Homes partnership?

Water for Homes is a non-profit dedicated to bringing clean water access to underserved communities. As a partner, Urban Pear directs a portion of every sale toward their mission. We believe a beautiful home should also be a generous one.

Our Products

What products do you sell?

Our collection includes three core categories:

Organic Cotton Bedding — sheets, pillowcases, duvet covers, and more, made from certified organic cotton.
Fine Tableware — ceramic plates, bowls, mugs, tea sets, and serving pieces selected for craftsmanship and everyday beauty.
Italian-Made Cookware — pots, pans, and kitchen tools sourced directly from Italy's storied culinary tradition.

Is your bedding certified organic?

Yes. Our organic cotton bedding is made from certified organic cotton, grown without synthetic pesticides or fertilizers. We look for GOTS (Global Organic Textile Standard) certification wherever possible, which covers both the fibre and the manufacturing process.

Is your cookware really made in Italy?

Yes — we source our cookware directly from Italian manufacturers with generations of culinary expertise behind them. These are not mass-produced pieces; they're crafted for real cooking and built to last.

Is your tableware dishwasher safe?

Most of our tableware is dishwasher safe, but we always recommend checking the product page for specific care instructions. Hand washing is generally gentler and will extend the life and finish of your pieces.

Do you sell complete sets or individual pieces?

Both! We carry full sets (like tea sets and bedding sets) as well as individual pieces so you can mix, match, and build your collection over time.

Can I buy replacement pieces if something breaks?

We carry consistent lines wherever possible so you can add or replace pieces. Contact us with what you're looking for and we'll let you know current availability.

Are your products suitable for sensitive skin?

Our organic cotton bedding is a great choice for sensitive skin — free from harsh chemical treatments and softening with each wash. If you have specific concerns, feel free to reach out and we can point you to the right product.

Do you restock sold-out items?

We do restock many of our items. Sign up for back-in-stock notifications on the product page, or contact us to ask about a specific item.

Ordering

How do I place an order?

Simply browse our store, add items to your cart, and proceed to checkout. The process is quick and secure.

Can I modify or cancel my order after placing it?

We process orders quickly, so please contact us as soon as possible if you need to make a change. We'll do our best to accommodate modifications before the order is shipped.

Can I place an order by phone or email?

Our store is set up for online ordering, but if you're having trouble or have a special request, reach out to us and we'll assist you directly.

Do you offer bulk or wholesale pricing?

We're open to conversations about bulk orders and wholesale opportunities. Please get in touch with details about your needs.

Is it safe to enter my payment information on your site?

Absolutely. Our store is powered by Shopify, one of the world's most trusted e-commerce platforms. All transactions are encrypted and processed securely. We never store your full payment details.

Shipping & Delivery

Where do you ship?

We currently ship within Canada. We're exploring options to expand — sign up for our newsletter to stay updated.

How long does processing take?

Orders are typically processed within 1–3 business days. You'll receive a confirmation email and a tracking number once your order is on its way.

How long does delivery take?

Delivery typically takes 3–7 business days depending on your location within Canada. Remote areas may take a little longer.

Do you offer free shipping?

Yes! We offer free shipping on qualifying orders. Details are shown at checkout.

Can I track my order?

Yes. Once your order ships, you'll receive a tracking number by email so you can follow its journey to your door.

What if my order is delayed?

Occasionally delays happen due to carrier issues or high volume periods. If your order is significantly overdue, please contact us and we'll investigate right away.

Do you ship to PO boxes?

Some of our carriers can deliver to PO boxes, but this varies. If you're unsure, please reach out before placing your order.

Returns & Exchanges

What is your return policy?

We accept returns within 30 days of delivery on unused items in their original packaging. To start a return, please contact us with your order number and reason for return.

Who pays for return shipping?

Return shipping costs are the responsibility of the customer unless the item arrived damaged or we made an error with your order.

How long does a refund take?

Once we receive and inspect your return, refunds are typically processed within 5–7 business days. The funds may take a few additional days to appear depending on your bank or payment provider.

What if my item arrives damaged or defective?

Please contact us within 7 days of receiving your order and include a photo of the damage. We'll arrange a replacement or full refund — whichever you prefer — at no cost to you.

Can I exchange an item?

Yes! We're happy to arrange an exchange subject to availability. Contact us with your order details and what you'd like instead.

What items are non-returnable?

For hygiene and safety reasons, we're unable to accept returns on items that have been used, washed, or removed from their original packaging (unless they arrived damaged). Sale items may also be final sale — this will be noted on the product page.

Gifting

Do you offer gift wrapping?

Please contact us to ask about gift wrapping or special packaging options — we love helping make gifts feel special.

Can I include a gift message with my order?

Yes! You can add a gift message at checkout in the order notes field.

Do you offer gift cards?

Gift cards are a wonderful way to share Urban Pear with someone you love. Check our store for current gift card options.

Care & Maintenance

How should I wash my organic cotton bedding?

Machine wash in cold or warm water on a gentle cycle with a mild, chemical-free detergent. Tumble dry on low or line dry. Avoid bleach and fabric softeners, which can break down the fibres over time. Your bedding will get softer with every wash.

How do I care for my Italian cookware?

Care instructions vary by piece. Generally, avoid extreme temperature changes, use wooden or silicone utensils to protect the surface, and hand wash where recommended. Full care instructions are included with each product.

How do I care for my tableware?

Most pieces are dishwasher safe, but hand washing is recommended to preserve the glaze and finish. Store carefully to avoid chips, and avoid microwaving any pieces with metallic detailing.

Still Have Questions?

We'd love to hear from you. Get in touch and we'll get back to you as soon as we can — usually within one business day.