Politique de remboursement
We sell porcelain, bone china and glass. Things break, and we would rather tell you exactly what happens when they do than hide it in the small print.
Broken or damaged in transit
If anything arrives chipped, cracked or broken, email us a photo within 7 days of delivery and we will replace the piece or refund it in full. You do not need to send the damaged item back, and you do not pay return shipping. This applies to every order, at any value, with no restocking fee.
Where only one piece of a set is affected, we will normally send a single replacement piece rather than a whole new set.
Broken later on
We sell single replacement pieces from most of our tea and dinner services, so a chipped cup does not mean replacing the set. Email us with the pattern name and the piece you need and we will tell you what we have in stock.
Returns and exchanges
You have 30 days from delivery to return an item you have changed your mind about. To be eligible, the item must be unused and in its original packaging, and we need a receipt or order number.
Return shipping is at your cost, and original shipping charges are not refunded. Because our pieces are fragile, please pack the item as it arrived and use a tracked service — we cannot refund an item that arrives back to us broken.
Email us before sending anything back. We will confirm the return address and give you a reference number.
Items we cannot take back
- Gift cards
- Items marked final sale, including seconds and clearance pieces
- Special orders, and custom or personalised pieces
Refunds
Once we receive and inspect your return we will email you to confirm whether the refund is approved. Approved refunds go back to your original payment method, usually within 5–10 business days depending on your bank. If you have not seen a refund after 10 business days, contact your card issuer first, then email us and we will chase it.
Gifts
If an item was marked as a gift at checkout and shipped to you directly, we will issue a gift credit for the value of the return. If the order was shipped to the buyer to pass on, the refund goes to the buyer.
Cancelling an order
Email us as soon as possible. If the order has not shipped we will cancel it and refund you in full. If it has already shipped, treat it as a standard return.
Contact
Urban Pear Inc.
6464 Yonge Street, Unit No. 323
Toronto, ON M2M 3X4, Canada
Email: urbanbedding@gmail.com
Phone: 647-834-7015
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at urbanbedding@gmail.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at urbanbedding@gmail.com and send your item to Urban Bedding, 6464 Yonge Street, Unit No. 323, Toronto ON M2M3X4, Canada.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to Urban Bedding, 6464 Yonge Street, Unit No. 323, Toronto ON M2M3X4, Canada
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.